Trust & data protection

Your data, handled like it's revenue.

Plain answers about how Sarucci stores, protects and uses your property's data.

Where is my data stored?

Customer data is stored and processed on Google Cloud Platform (GCP) and Amazon Web Services (AWS), infrastructure with best-in-class physical security, redundancy and availability.

How is my data protected?

Data is encrypted in transit and at rest, using AES-256 and TLS 1.3. Access is restricted to the personnel who need it to operate the service, with role-based access control and multi-factor authentication on every internal account.

How are my PMS credentials handled?

Connections use API-based authorisation scoped to the data Sarucci needs, never stored plaintext credentials.

What about GDPR?

We operate in line with GDPR requirements: data-processing agreements are available, data-subject rights including erasure are honored, and data is processed only to deliver the service. This describes our practices, not a certification.

What happens to my data if I leave?

Your data is yours. On termination, we return or delete customer data per your instruction within the retention window stated in your agreement.

Which AI providers power Sarucci?

Our agents run on leading AI providers, including Anthropic Claude, OpenAI and Google Gemini. Every AI call is made over an encrypted connection, and we do not share identifiable guest data with AI providers.

Do you hold security certifications?

Not yet, and we won't display badges we haven't earned. This page will be updated as formal certifications are achieved.

Honest about our security. Serious about your revenue.

Ask us anything about data handling before you connect a single system.

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